LDLONEDetail

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Cancellation and Refund Policy

Cancel a paid LONEDetail plan at any time. Eligible refunds are reviewed within 2 business days and credited to the original payment method within 5 to 7 business days.

Last updated: 3 September 2026Effective date: 3 September 2026

Scope of this policy

This Cancellation and Refund Policy applies to paid LONEDetail software subscriptions and related service fees paid on this website. It does not apply to loans, interest, EMI or any money a borrower pays a financer. LONEDetail does not collect those amounts.

Payments for LONEDetail plans are processed by Razorpay or another authorised payment partner. Refunds, where approved, are returned to the original payment method.

Cancellation policy

You may cancel a paid subscription at any time by emailing us from the registered account email.

  • Send cancellation requests to hey@loandetail.com or hey@loandetail.com with the account mobile or email and plan name.
  • Cancellation takes effect at the end of the current paid billing period unless a refund is approved under this policy.
  • You will continue to have access until that period ends.
  • We do not auto-renew a cancelled plan. If a renewal payment is taken in error after a valid cancellation request, we will refund it within 5 to 7 business days of confirming the error.

Refund eligibility

You may request a refund within 7 days of the original payment date if all of the following apply:

  • The request is for a LONEDetail software subscription paid through this website or our payment partner.
  • The workspace has not been used in a substantial way, for example by creating multiple borrower or loan records beyond initial setup.
  • The payment was not for a custom Enterprise engagement, implementation, or one-time professional service that has already been delivered.
  • The payment was not obtained through fraud, chargeback abuse or a breach of the Terms and Conditions.

How refunds are processed

Email hey@loandetail.com or hey@loandetail.com with the payment reference, date, amount and reason. We review refund requests within 2 business days.

Approved refunds are initiated within 5 to 7 business days of approval. The amount is credited to the original payment method. Banks or UPI apps may take additional time to show the credit. You will not be asked to share card numbers, CVV, OTP or UPI PIN to receive a refund.

Failed, duplicate and declined payments

If a payment fails or is declined, no subscription is activated and no refund is due. If the same successful payment is captured twice, we refund the duplicate amount within 5 to 7 business days of confirmation. If Razorpay or the issuing bank reverses a payment, access may be suspended until the matter is resolved.

Non-refundable items

The following are not refundable except where Indian consumer law requires otherwise:

  • Subscription periods that have been fully used or that are requested more than 7 days after payment.
  • Custom development, onboarding workshops or Enterprise professional services already delivered.
  • Taxes remitted to the government where the law does not allow a refund through us. We will support a valid tax-credit or invoice correction where applicable.

Billing contact

Billing and refunds: hey@loandetail.com. Support: hey@loandetail.com. Phone: +91 82353 55656. Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. Registered office: 334B Barona Flyover, Main Barona Road, near Barona Bypass, Kharkhoda, Sonipat, Haryana 131402, India.

If you are not satisfied with a billing decision, escalate to the Grievance Officer at hey@loandetail.com. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.