Digital delivery only
LONEDetail is a software-as-a-service product. We do not sell or ship physical goods, documents, cards or hardware. There is no courier, logistics partner or delivery charge.
This Shipping and Delivery Policy describes how access to the digital service is delivered after a successful payment, as required for payment-aggregator onboarding in India.
How the service is delivered
After Razorpay or our payment partner confirms a successful subscription payment:
- Account access is activated electronically on the LONEDetail financer or relevant workspace.
- Delivery is usually immediate and in any event within 24 hours of successful payment.
- Login is available at the LONEDetail application URLs using the mobile number or email registered with the account.
- No physical shipment tracking number is issued because nothing is dispatched.
Delays and failed delivery
If access is not available within 24 hours of a successful payment, email hey@loandetail.com or hey@loandetail.com with the payment reference. We will investigate within 1 business day and either activate the plan or process a refund under the Cancellation and Refund Policy within 5 to 7 business days.
Delays caused by incorrect contact details, blocked emails, or issues at the customer’s bank or UPI app are not treated as a failure to ship a physical product.
Service territory
The product is offered to customers in India. Digital access does not require a shipping address. The billing address collected at checkout is used for invoices and GST, not for parcel delivery.
Delivery support
Delivery and access support: hey@loandetail.com, +91 82353 55656. Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. Registered office: 334B Barona Flyover, Main Barona Road, near Barona Bypass, Kharkhoda, Sonipat, Haryana 131402, India.