Grievance officer
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable consumer and data-protection rules, LONEDetail has appointed a Grievance Officer.
Name: Ravi. Designation: Founder. Email: hey@loandetail.com. Phone: +91 82353 55656. Postal address: 334B Barona Flyover, Main Barona Road, near Barona Bypass, Kharkhoda, Sonipat, Haryana 131402, India. Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
How to raise a grievance
Write to the Grievance Officer with your name, registered mobile or email, a description of the issue, and any payment or ticket reference. You may also use the Contact Us page.
- We acknowledge grievances within 48 hours of receipt on a business day.
- We aim to resolve grievances within 30 days.
- Billing, cancellation and refund issues are handled under the Cancellation and Refund Policy.
- Privacy requests are handled under the Privacy Policy.
Escalation
If you do not receive a response within the timelines above, send a follow-up to hey@loandetail.com and hey@loandetail.com with the original reference. You may also pursue remedies available under Indian consumer law.